Return Policy

We will accept returns within 30 days of receipt for full credit, less any shipping cost, on most items that are returned in new, unopened and unused condition. These items must be packaged properly in its original condition to receive full credit. If the item is defective or if there has been damage in shipping, we will pay for the item to be shipped back to us and process another identical order.  

Outside the USA

We do not accept returns from outside the USA.  

Refusing a Package

If you refuse a package for some reason, we will have to charge you all shipping and return costs charged to us. We, of course, would not charge you for the products.  

Warranties

Warranty claims for defective items purchased from this website are delivered to the manufacturer by Mascotballz.com. Anything beyond 30 days of receipt is not covered under the warranty.  

Changes to Policy

We reserve the right to change our return policy at any time.   Please contact us at info@mascotballz.com for details or if you have any questions.  
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